BestSync: Q & A

BestSync: Q & A

BestSync

BestSync Q&A

How to report the fault to RiseFly Software?

1. Press "WIN+R" hot key to show the "Run" dialog box:

start event viewer

2. Input "%windir%\system32\eventvwr.msc /s" command in the "Open" edit box, press OK button. The event viewer is displayed.

find error in event viewer application node

3. (1)Find the "Application" node in the left tree view. (2)In the middle listview, find "Error" in the "Level" column; and "Application Error" in the "Source" column. (3) Confirm the application name is "BestSyncApp.exe" in the "Error" detail window. If the application name is not "BestSyncApp.exe", find the next application error. (4) Click "Event Properties", the event details is displayed.

exception error detail

4. Press "Copys" button to copy the event details to the clipboard. Paste the error details to the mailer, and send it to risefly@risefly.com.