If I buy multiple licenses, can I get one license code for multiple licenses?
Yes, if you buy multiple licenses with the same register mail address, you will get the same license code. Our web database managers the license number related to the mail address.
Can I move the license from an old PC to a new?
Yes, you can move the license from an old PC to a new PC by following
1. Deactivate the license on the old PC first.
2. Activate the license on the new PC.
Does the license ever expire?
The license never expired. In the future, when we release a major upgrade version, you may need to buy the upgrade license to new version. But if you feel the old version is enough, you need not to buy a new license.
How to upgrade from old version license to new version license, or lower license to higher licesne?
I have activated the license, Why the "Limited Features" dialog box still pops up?
It is because you have a lower license and you are using the features of the higher license. If you need not the higher features, you can ignore the warning by check the ?#8364;œDo not show this dialog box for this task.?#8364;?, and click the "continue" button. The dialog box will not show again.
If the PC have not internet access, how to activate the license?
You can use the e-mail activation to get the activation by e-mail. Or you can use following online form to get the activation data for the PC.
What's the difference between the Basic, Premium , Business, Ultimate and Portable License?
Why BestSync says "Register code mismatch" when I activate the license?
Please check whether the mail address input to the register dialog box is the mail address that you used when you buy the register code. You must use the mail address when you buy the register code. Because BestSync generate the register code from your email address using English code page. If you have input the exact mail address and the error still happens. Try to copy the register code to the register code edit box, and use English IME to input your email address.
If the problem still exists, please exit BestSync and start it again. And try to activate the license again.
From Version 188.8.131.52, BestSync has used a new register code like "FT30-****". If you have an old register code begins "FT10-****", please contact firstname.lastname@example.org to request a new key code. If you are using a Version before version 184.108.40.206, please download the new version, and uninstall the old version and install the new version. The problem should be resolved.
I'm receiving the following error message when trying to register BestSync: "Writing register content failed, Register failed!". Why?
Please confirm that you have the administrator
priority. After install, a user account can run BestSync also.
In the Windows VISTA, before input license code, please exit the main application first, and right click the main application exe, select "Run as administrator" to run the main application, then input the license key.
If the problem still exists, please download and reinstall the latest version.
What's the meaning of the error codes when activate license code.
-2: Rejected. The activating count is over the license count, please buy new license.
-3: No record in the database. Please buy the license or contact email@example.com
-4,-5: Error when decrypt the data received from mail or web page. Please check if there are extra characters added by the mailer.
-13, -14: May be you are using the activating data of other PC. If you want to activate the license one PC (named THE_PC), you must send the activating data of THE_PC, and input the received data into THE_PC.
-1013: BestSync failed to write the activating data to the registry, please exit BestSync, and run BestSync by the administration privilege, and activate the license again.