BestSync Q&A
If I buy multiple licences, can I get one licence code for multiple licences?
Yes, if you buy multiple licences with the same register mail address, you will get the same licence code. Our web database managers the licence number related to the mail address.
Can I move the licence from an old PC to a new?
Yes, you can move the licence from an old PC to a new PC by following
steps:
1. Deactivate the licence on the old PC first.
2. Activate the licence on the new PC.
Does the licence ever expire?
The licence will not expire on the major version that you ordered, but the licence will be downgraded 1 rank on next 2 major versions, and downgraded 2 ranks on next 3 major versions, and so on.
For example, you ordered Business Licence of BestSync 2023, the licence never expires on BestSync 2023 and 2023, but it will be downgraded to Premium Licence of BestSync 2024, and downgraded to Basic Licence of BestSync 2025. Basic Licence will never be expired on all BestSync versions.
We're adding more features, improving functions and fixing bugs when upgrade BestSync to new major version. Please keep your BestSync being updated.
We'll keep the old major versions be available on the download page about 10 years after the release year. If the old version is not available, please update to new major version.
How to upgrade from old version licence to new version licence, or lower licence to higher licence?
Please access this page for upgrading from lower Licence or old Licence
I have activated the licence, Why the "Limited Features" dialog box still pops up?
It is because you have a lower licence and you are using the features of the higher licence. If you need not the higher features, you can ignore the warning by check the ?#8364;œDo not show this dialog box for this task.?#8364;?, and click the "continue" button. The dialog box will not show again.
I have activated the licence, Why the licence becomes free licence?
Sometimes Windows update and antivirus software may clear the activated state of the licence.
Please try the following steps to activate the licence again:
(1)Exit BestSync Application.
(2)Stop antivirus software.
(3)Start BestSync Application by "Run as administrator" context menu of the BestSync desktop icon.
(4)Activate the licence again.
If the PC have not internet access, how to activate the licence?
You can use the e-mail activation to get the activation by e-mail. Or you can use following online form to get the activation data for the PC.
Web form for activating your licence on line.
What's the difference between the Basic, Premium , Business, Ultimate and Portable Licence?
Please refer to this licence and the features table.
Why BestSync says "Register code mismatch" when I activate the licence?
Please check whether the mail address input to the register dialog box is the mail address that you used when you buy the register code. You must use the mail address when you buy the register code. Because BestSync generate the register code from your email address using English code page. If you have input the exact mail address and the error still happens. Try to copy the register code to the register code edit box, and use English IME to input your email address.
If the problem still exists, please exit BestSync and start it again. And try to activate the licence again.
From Version 2.8.2.0, BestSync has used a new register code like "FT30-****". If you have an old register code begins "FT10-****", please contactrisefly@risefly.comto request a new key code. If you are using a Version before version 2.8.2.0, please download the new version, and uninstall the old version and install the new version. The problem should be resolved.
I'm receiving the following error message when trying to register BestSync: "Writing register content failed, Register failed!". Why?
Please confirm that you have the administrator
priority. After install, a user account can run BestSync also.
In the Windows VISTA, before input licence code, please exit the main
application first, and right click the main application exe, select "Run as
administrator" to run the main application, then input the licence key.
If the problem still exists, please download and reinstall the latest
version.
What's the meaning of the error codes when activate licence code.
-2: Rejected. The activating count is over the licence count, please buy new licence.
-3: No record in the database. Please buy the licence or contactrisefly@risefly.com
-4,-5: Error when decrypt the data received from mail or web page. Please check if there are extra characters added by the mailer.
-13, -14: May be you are using the activating data of other PC. If you want to activate the licence one PC (named THE_PC), you must send the activating data of THE_PC, and input the received data into THE_PC.
-1013: BestSync failed to write the activating data to the registry, please exit BestSync, and run BestSync by the administration privilege, and activate the licence again.
